Terms and Conditions
Privacy of Your Details
We will collect the following personal information to process and fulfil your order, and to notify you (where applicable) of the status of your order:
We will never collect sensitive information about you without your consent.
We endeavour to hold accurate and up to date information about you. You can check the information that we hold about you by emailing email@example.com giving your name, address and postcode. If you find any inaccuracies, please advise us and we will correct it promptly.
All personal information is held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" (a small piece of electronic information) which would be stored on your browser. Unless you modify your browser settings, information collected this way can be used to identify you.
We may employ other companies and individuals to perform functions on our behalf (such as delivery). Those companies and individuals will have access to personal information needed to perform those functions, but may not use it for any other purposes and are required to process the data in accordance with Data Protection legislation. All the information about you is held in the United Kingdom and is not used or transferred outside the European Union without your prior consent.
It is safe to order through our website. When you enter your payment details on the site, secure server software encrypts this data before sending it over the Internet. A secure server connection means that any information, including names and credit card numbers, that passes between the visitors computer and your site is encrypted and couldn't be read by anybody either accidentally or purposely. We take the security of our customers’ personal details very seriously, and will always use the best technology available in order to provide you with the highest degree of protection from unauthorised access.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If you are not completely satisfied with the products you have ordered please return them unused and in the original packaging within 14 days of receipt. We will refund or exchange them for you on receipt.
Please note that the return postage and the delivery charge on the original order cannot be refunded. In an unlikely event that your goods are faulty, we will of course reimburse you fully. We cannot be responsible for parcels that fail to reach us, please do obtain a certificate of posting as proof of postage.
If you have any other questions or queries, please contact us by email at firstname.lastname@example.org